This policy has been designed to comply fully with the merchant guidelines of our payment partner, Razorpay, and the Consumer Protection (E-Commerce) Rules, 2020. Approved refunds are credited directly back to the original source account within 5 to 7 business days.
1. Refund Eligibility Matrix
| Product Category | Eligibility Window | Conditions |
|---|---|---|
| Self-Paced Courses | Within 48 hours of purchase | Less than 15% course video duration watched; no source code or datasets downloaded. |
| Live Webinars | Up to 24 hours prior to start | Request received before Zoom credentials distribution or 24-hour cutoff. |
| Platform Practice Subscription | Non-refundable once activated | Immediate digital unlock of entire proprietary problem and solution vault. |
| Annual Flagship Cohort | Up to 7 days before orientation | Subject to a 10% administrative processing fee; non-refundable after orientation starts. |
2. Detailed Product Terms
A. Self-Paced Courses
We offer a conditional 48-hour satisfaction guarantee on our self-paced courses. You are eligible for a full refund provided:
- Your refund request is submitted within 48 hours of transaction time.
- You have consumed less than 15% of the total course video duration (verified by Bunny Stream progress telemetry).
- You have not downloaded course code repositories, notebooks, or datasets.
B. Live Interactive Webinars
Webinar cancellations are eligible for a 100% refund if submitted at least 24 hours prior to the scheduled session. Within 24 hours of start or after Zoom join links are dispatched, registrations become non-refundable. If you miss the live session, recording access and companion slides are provided to your account.
C. Platform Practice Subscription
The annual practice subscription (₹1,000/year) immediately unlocks our entire proprietary vault of Medium and Hard quantitative questions, derivations, and Python/C++ code. Due to the immediate delivery of digital intellectual property, the annual practice subscription is non-refundable and non-cancellable once activated.
3. Duplicate or Erroneous Transactions
If your payment method was charged multiple times for the same transaction due to a network or gateway glitch, the duplicate transaction will be refunded 100% in full. Please notify us within 7 calendar days of the charge with your statement excerpt and Razorpay Payment IDs.
4. Processing Timelines & Disbursement Method
- Method of Disbursement: All refunds are initiated exclusively through Razorpay directly back to the original payment method (original UPI ID, bank account, or card). We cannot remit refunds via alternate bank accounts or cash.
- Internal Review SLA: Refund requests are verified and approved within 24 to 48 business hours.
- Banking Reflection: Once initiated on Razorpay, funds typically credit to your account within 5 to 7 business days, subject to your issuing bank's settlement schedule.
5. How to Submit a Refund Request
To request a refund or cancellation, please email:
To: oakfieldreseaech@gmail.com (cc: support@oakfielded.com)
Subject: Refund Request - [Product Name] - [Razorpay Payment ID]
Please include:
- Your full name & registered account email.
- Date and time of purchase.
- Razorpay Payment ID (e.g.
pay_xxxxxxxxxxxxxx). - Reason for cancellation or refund.